Refund & Returns Policy

Order cancellations

You may request cancellation before an order has been dispatched or a digital item has been accessed. Once a physical order has shipped, it is handled under the returns process below.

Physical books

Unused physical books may be requested for return within 3 days of delivery. Items must be in their original condition, with no writing, markings, damage or other signs of use.

• Contact us before returning an item so we can provide instructions.
• Unless the item was faulty, damaged in transit or sent incorrectly, return-shipping costs are the customer’s responsibility.
• Original delivery charges are normally non-refundable unless the return results from our error or applicable law requires otherwise.

Damaged, defective or incorrect orders

Please report a damaged, defective or incorrect item within 3 days of delivery. Include the order number and clear photographs when possible. After review, we will arrange an appropriate replacement, refund or other remedy at no additional cost.

Digital downloads

Because digital products can be accessed immediately, they are generally non-refundable after access or download. We will still review requests involving duplicate charges, a corrupted or inaccessible file, an incorrect file, or any refund required by applicable consumer law.

Refund timing

Approved refunds are returned to the original payment method. After approval or inspection of a returned item, processing usually takes 5–10 business days. Your bank or payment provider may require additional time before the credit appears.

How to request help

Use our Contact page and include your order ID, purchase email and a short explanation. For shipped orders, photographs help us resolve damage or fulfillment issues quickly.